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About Us
iiS is here to make it
easy.
...
Who are we?
We’re locals just like you. We’ve made our home here right along the Appalachian trails in the beautiful West Virginia countryside and there’s nothing we love more than helping our neighbors. For us business is personal. It’s our mission at iiS to clear up the often-confusing world of insurance with an individual touch. Our business is your business, and we believe in working with you to find the best policies, coverage and prices available. We listen carefully to your needs, then walk you through the best solutions that work for you. With more than 50 years of experience, whether you need a commercial or personal policy, we’re your friends in the insurance business.
...
Our Philosophy
When you call or visit our office, you’ll notice the difference right away. There are real people who care. Phone calls are returned by us – there’s no automated system here! We believe in finding out what’s important to you first. Once we know that, we can guide you to the right products and services to meet your needs. 98% of our customers stay with us and refer us to their friends.
We’re not here to write policies; we’re here to
serve you, your family, and your business.
...
Meet our Team
Meet Terilee Arrasmith,
Licensed P&C Agent
Commercial Lines Supervisor
Meet Kristina Brooks,
Licensed P&C and H&L Agent
President
Meet Melinda Jennings,
P&C Licensed Agent
Personal Lines Agent
Meet Susan Kerns,
Licensed P&C Agent
Commercial Lines Agent
Meet Rebekah Edwards,
Licensed H&L Agent
Administrative Assistant
What our customers are saying...
As always Innovative Insurance Solutions have went above
and beyond. Terilee Arrasmith has done it again. After the death of my husband we were lost...she has not only reinsured our vehicles but found a new company for us a much better rate.
All in one afternoon. This is the only place to purchase your commercial and personal. A 5 star rating is not even close to
the service you receive here. 100+ stars would just be a start!
-Terri Marks 
Friendly staff! Easy to work with them!
-Amanda R. 
Very friendly and helpful. Always there when you need them.
Mary Christian 
I’ve been incredibly pleased with the professional services and quick responses
from iiS.
Jennifer Pharr
Great company, great customer service. Highly recommend Innovative
Insurance.
Robert Meadows
Great advice and very responsive. They truly look out for our needs and the well
being of our company.
Scott Sparks
Agent is very responsive, always calls me back and follows up on any questions.
Recent claim was handled very quickly and to our satisfaction.
Kim Mallory
Very easy to work with and gets things taken care of immediately.
Leslie Pritt
I love this company. They are extremely responsive and professional.
Kioni Gilmer
iiS has provided the best pricing and world class service since I switched over 10
years ago. Job well done.
James Davis
Susan was well versed in my business policy and was able to give insight to what endorsements matched my coverage need. I paid less and feel confident in my coverage. She was also efficient, and I am glad I switched.
Michael Hull
Takes every need that I have and responds quickly when I need them.
Rodney Mohr
iiS has always gone above and beyond in handling my Workers’ Compensation
needs. They are responsive to my many requests and handle all issues in a timely fashion. They have been a real asset to our company.
Lora Thompson
I think this company is great. Any time I want or need to know anything, Susan
always answers the phone for me. She is wonderful.
Debbie Webb
Terilee has always responded immediately to any questions or concerns I have
ever had, and always lets me know if they need anything from me as well.
Highly recommend!
Brandon Drake
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